Student Recruitment & Services Representative

Contact North | Contact Nord is seeking a positive, energetic and organized individual to fill the following part-time position:

Help achieve annual registration target by spending at least 40% of the time directly generating registrations from residents in the communities I the assigned territory in online programs and courses offered by Ontario education and training providers
Prepare and maintain the online learning centre to support students
Provide technical support to students working from the online learning centre and from home
Enter and update complete, accurate data in the customer relationship management (CRM) tool, ensuring all required fields are populated on a daily basis
Coordinate logistics and supervise exams
Offer encouragement and support to students to complete their current course and register in more courses as part of completing a program or furthering their education and training
Submit a daily report listing the number of registrations generated and entered in the CRM, number of exams invigilated, number of follow-ups completed with clients, number of new clients responded to, number of referral partners contacted and responded to, specific steps taken to support clients attending the online learning centre, any major issues and how they were resolved, complaints and how they were handled. Flag any urgent or time-sensitive issues to the ETA. All timecard entries must be made on date worked.

A secondary school diploma with preference given to those with a post-secondary credential in a related field such as office administration, business administration, executive assistant
1-3 years’ customer service experience in fields such as retail, call centre
1-3 years’ experience in a sales position such as retail, call centre, business sales
The ability to function verbally and in writing in both English and French (bilingual) is considered an asset
Experience with or a willingness to learn to use a variety of learning technologies such as audio, video and web conferencing
Able to take full responsibility for key assigned areas of student services process while working with minimal supervision
Highly developed verbal and written communication skills
Previous data entry experience
Experience with or knowledge of online learning
Sound functional knowledge of MS Office Suite (Word, PowerPoint, Excel and Outlook)
Proven ability to exercise sound judgement and diplomacy through contact with students, faculty/instructors, local hosts and other community stakeholders.

$16.00 per hour plus vacation pay and statutory holiday pay

Part-time, flexible hours, which may include evening and weekends based on the online learning centre’s requirements

À temps partiel

Dryden

Open Until Filled

Non