Student Recruitment & Services Representative

Contact North | Contact Nord is seeking a positive, energetic and organized individual to fill the following part-time position:

Actively support the Education & Training Advisor (ETA) to recruit students by responding to e-mail and telephone inquiries at the online learning centre, booking appointments and supporting the Education & Training Advisor in other recruitment activities as needed
Directly recruit students in the community following the standard recruitment process and build local community partnerships to act as referral sources as requested by the ETA and within parameters set by the ETA
Prepare and maintain the online learning centre to support students
Provide technical support to students using the learning technologies and computer workstations at the online learning centre and accessing the web conferencing platform from home
Enter and update complete, accurate data in the customer relationship management (CRM) tool, ensuring all required fields are populated each day and record data on requests for services responded to at the online learning centre each Friday afternoon
Coordinate logistics and supervise examinations at the online learning centre in accordance with the Examination Policy and Procedures
Provide support and technical services to students studying from home

A secondary school diploma with preference given to those with a post-secondary credential in a related field such as office administration, business administration, executive assistant
1-3 years’ customer service experience in fields such as retail, call centre
1-3 years’ experience in a sales position such as retail, call centre, business sales
Proven bilingualism (written and oral) in areas designated under the French Language Services Act; proven bilingualism is an asset in areas not designated under the Act
Experience with or a willingness to learn to use a variety of learning technologies such as audio, video and web conferencing
Able to take full responsibility for key assigned areas of student services process while working with minimal supervision
Highly developed verbal and written communication skills
Previous data entry experience
Experience with or knowledge of online learning
Sound functional knowledge of MS Office Suite (Word, PowerPoint, Excel and Outlook)
Proven ability to exercise sound judgement and diplomacy through contact with students, faculty/instructors, local hosts and other community stakeholders.

Requirements: Proof of full vaccination against COVID-19 is required

$16.00 per hour plus vacation pay and statutory holiday pay

Part-time, flexible hours, which may include evening and weekends based on the online learning centre’s requirements

À temps partiel

Wallaceburg

Open Until Filled

Non